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Tuesday, Dec 01st

Last update07:18:01 AM GMT

Bob Hope Airport offers services throughout the airport to assist disabled travelers or airport visitors with special needs.

Irregular Operations Emergency Contingency Plan

This Irregular Operations Emergency Contingency Plan was prepared by the Burbank-Glendale-Pasadena Airport Authority, owner and operator of the Bob Hope Airport, pursuant to article 42301 of the FAA Modernization and Reform Act of 2012. Read the complete Irregular Operations Emergency Contingency Plan here.

Text Telephones (TTYs)

TTYs for the deaf or hard of hearing can be found in the main terminal and on each concourse, as well as on the Shuttle Island in front of the terminal.  Click here to see a map showing their locations. In addition, the airlines serving Bob Hope Airport and the Bob Hope Airport 24 hour Operations Center are reachable via TTY/TDD (Text Telephone/Telecommunications Device for the Deaf) phone numbers:

American Airlines (AA) 1-800-543-1586

Alaska Airlines (AS) 1-800-682-2221

Delta Air Lines (DL) 1-800-831-4488

US Airways - Formerly America West (US) 1-800-245-2966

JetBlue Airlines (J6) 1-800-336-5530

Southwest Airlines (WN) 1-800-533-1305

United Airlines (UA) 1-800-323-0170

Bob Hope Airport Operations (818) 565-1355

Rest Rooms

All restrooms in the airport terminal are ADA compliant.

Wheelchair or Skycap Service

For wheelchair or skycap service, please use any of the white courtesy phones located throughout the terminal to contact an airport operator for assistance.


Parking for persons with disabilities is located in our Short Term and Economy Lots. An elevator serves all four levels of the Short Term Parking Structure. Vehicles using the marked spaces must display disabled placards. Free wheelchair-accessible shuttles are available every 5-10 minutes from our Economy Lots to and from the terminal building.

Accompanying Passengers to/from the Gate

To accompany a solo traveler with special needs to or from an arrival or departure gate (such as an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Be sure to allow additional time for potential lines at the counter. Please note that only one person may be allowed to accompany the special-needs passenger to or from the gate. Also, please be prepared to provide government-issued photo identification (e.g. driver's license) and/or flight information.

Please contact your airline ticket counter for more information.

Traveler Assistance

Airport Police Officers in the terminal are always glad to help passengers who have questions about airport facilities and resources. Skycaps at the main entrance are another good source. And white courtesy phones in the terminal will connect you to Airport Operations staff who will do their best to assist you.