Bob Hope Airport

Security Screening

The TSA's program for screening of persons with disabilities (mobility, hearing, visual, and hidden) and their associated equipment, mobility aids, and devices draws on recommendations from a coalition of over 70 disability-related groups and organizations. Specific information with regards to security as it pertains to those with special needs can be found on the Security FAQ page of this website, or on the TSA website.

Disabled Passengers

Bob Hope Airport offers services throughout the airport to assist disabled travelers or airport visitors with special needs.

Traveler Assistance

Airport Police Officers in the terminal are always glad to help passengers who have questions about airport facilities and resources. Skycaps at the main entrance are another good source. And white courtesy phones in the terminal will connect you to Airport Operations staff who will do their best to assist you.

Accompanying Passengers to/from the Gate

To accompany a solo traveler with special needs to or from an arrival or departure gate (such as an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Be sure to allow additional time for potential lines at the counter. Please note that only one person may be allowed to accompany the special-needs passenger to or from the gate. Also, please be prepared to provide government-issued photo identification (e.g. driver's license) and/or flight information.

Please contact your airline ticket counter for more information.

Parking

Parking for persons with disabilities is located in our Short Term and Economy Lots. An elevator serves all four levels of the Short Term Parking Structure. Vehicles using the marked spaces must display disabled placards. Free wheelchair-accessible shuttles are available every 5-10 minutes from our Economy Lots to and from the terminal building.

Wheelchair or Skycap Service

For wheelchair or skycap service, please use any of the white courtesy phones located throughout the terminal to contact an airport operator for assistance.

Rest Rooms

All restrooms in the airport terminal are ADA compliant.

Text Telephones (TTYs)

TTYs for the deaf or hard of hearing can be found in the main terminal and on each concourse, as well as on the Shuttle Island in front of the terminal. Click here to see a map showing their locations. In addition, the airlines serving Bob Hope Airport and the Bob Hope Airport 24 hour Operations Center are reachable via TTY/TDD (Text Telephone/Telecommunications Device for the Deaf) phone numbers:

American Airlines (AA) 1-800-543-1586

Alaska Airlines (AS) 1-800-682-2221

Delta Air Lines (DL) 1-800-831-4488

US Airways - Formerly America West (US) 1-800-245-2966

JetBlue Airlines (J6) 1-800-336-5530

Southwest Airlines (WN) 1-800-533-1305

United Airlines (UA) 1-800-323-0170

Bob Hope Airport Operations (818) 565-1355

The limit of one carry-on and one personal item (purse briefcase or computer case) does not apply to medical supplies, equipment, mobility aids, and/or assistive devices carried by and/or used by a person with a disability.

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If you require a companion or assistant to accompany you through the security checkpoint to reach your gate, speak with your airline representative about obtaining a gate pass for your companion before entering the security checkpoint.

For more helpful tips visit the "Before You Go" and "Tips for the Screening Process" on the TSA website.